Lifetime Product Warranty

All our products are warranted against defects in materials and workmanship. If a strand breaks, simply return the remaining stones, clasp, ring and wire and we'll replace them. Each returned item is subject to a $9.95 shipping, handling, wire, clasp and stone replacement fee. All returns must be prepaid.

Returns, Exchanges and Repairs

Bring any items you purchased from us to the farmers markets we're at (See schedule) or bring them into our gallery (See address) and your items will be repaired and/or exchanged free of charge. If too many stones were lost, there may be a nominal stone replacement fee.

If you can't come see us in person, please follow the steps below if you have an item to return to us for repair.

  1. Submit payment for $9.95 (plus tax) to cover return shipping, handling and stone/clasp/ring replacement.
  2. Print your receipt.
  3. In a padded envelope, package the strand, receipt, wire, clasp and remaining stones along with a note containing your address, length of the strand, and pattern of the strand.
  4. Address the package to:
    Black Mountain
    PO Box 651175
    Salt Lake City, UT 84165
  5. Put the package in the mail.
  6. Your repair will completed and returned to you promptly.
10 Jul 2016