Lifetime Product Warranty

All our products are warranted against defects in materials and workmanship. If a strand breaks, simply return the remaining stones, clasp, ring and wire and we'll replace them. Each returned item is subject to a $14.95 shipping, handling, wire, clasp and stone replacement fee. All returns must be prepaid.

Returns, Exchanges and Repairs

  1. Submit payment for $14.95 (plus tax) to cover return shipping, handling and stone/clasp/ring replacement.
  2. Print your receipt.
  3. In a padded envelope, package the strand, receipt, wire, clasp and remaining stones along with a note containing your address, length of the strand, and pattern of the strand.
  4. Address the package to:
    Black Mountain
    PO Box 651175
    Salt Lake City, UT 84165
  5. Put the package in the mail.
  6. Your repair will completed and returned to you promptly.
30 Jun 2018