Lifetime Product Warranty

All products purchased at blackmountainbead.com are warranted against defects in materials and workmanship. If a strand breaks, simply return the remaining stones, clasp, ring, and wire and we'll replace them. Each returned item is subject to a $17.95 wire, clasp, and stone replacement fee. $7.50 will be added for each return regardless of the number of items returned to help cover the handling, shipping, and insurance costs to ship completed repairs back to you.

We can effect repairs on up to 3 items in a single package. For more than 3 items, you must call or email to make arrangements. If more than 3 items are returned without prior authorization, we reserve the right to refuse service and your items will be promptly returned. All returns must be prepaid.

Returns, Exchanges, and Repairs

  1. Submit payment (plus tax where applicable) for repair and replacement.
  2. Print your receipt.
  3. In a padded envelope, package the strand, receipt, wire, clasp and remaining stones along with a note containing your address, length of the strand, and pattern of the strand.
  4. Address the package to:
    Black Mountain
    PO Box 651175
    Salt Lake City, UT 84165
  5. Put the package in the mail.
  6. Your repair will completed and returned to you promptly.


PayPal

Although we firmly stand behind our commitment to our warranty, due to COVID protocols and to ensure the well-being of our customers and ourselves, all repairs and returns are temporarily suspended. Please do not send any repairs or returns to us at this time.

This notice will be removed when local and national health and safety directives allow us to resume normal processing of returns and repairs safely. We deeply apologize for any inconvenience.

17 Dec 2021