Lifetime Product Warranty
All products purchased at blackmountainbead.com are warranted against defects in materials and workmanship. If a strand breaks, simply return the remaining stones, clasp, ring, and wire and we'll replace them. Each returned item is subject to a $17.95 wire, clasp, and stone replacement fee. $7.50 will be added for each return regardless of the number of items returned to help cover the handling, shipping, and insurance costs to ship completed repairs back to you.
We can effect repairs on up to 3 items in a single package. For more than 3 items, you must call or email to make arrangements. If more than 3 items are returned without prior authorization, we reserve the right to refuse service and your items will be promptly returned. All returns must be prepaid.
Returns, Exchanges, and Repairs
Although we firmly stand behind our commitment to our warranty, due to COVID protocols and to ensure the well-being of our customers and ourselves, all repairs and returns are temporarily suspended. Please do not send any repairs or returns to us at this time.
This notice will be removed when local and national health and safety directives allow us to resume normal processing of returns and repairs safely. We deeply apologize for any inconvenience.